Returns & Refund Policy

Returns & Refund Policy

At Baddie Stack, we value your satisfaction and strive to ensure every order reaches you in perfect condition.

Since our products are fashion jewellery and personal-use items, we do not offer returns or refunds for change of mind, incorrect selection, or products that have been used — except in cases such as damage, defects, incorrect items, or loss during shipment.

Please read our policy carefully before placing an order.

1. Returns & Replacements

We provide returns or replacements only in the following cases:

  • The product arrives damaged, defective, or broken.
  • The package is lost in transit and does not reach the customer.
  • The customer receives a wrong item.

If your case falls under any of the above categories, please raise a complaint within 48 hours of receiving your order by emailing us at:

📧 one.agencz@gmail.com

Please include clear photos or video evidence of the issue. An unboxing video is preferred for damaged or incorrect orders.

Once the issue is verified, our support team will arrange a replacement or appropriate resolution within 5–7 working days.

2. Non-Returnable Items

Baddie Stack products cannot be returned or exchanged once they have been used or worn.

We do not accept returns for:

  • Used or worn jewellery
  • Products without their original packaging
  • Items damaged due to misuse, improper handling, or normal wear and tear
  • Orders placed by mistake
  • Change of mind or incorrect product selection

3. Refunds (If Applicable)

Refunds may be provided only if:

  • The order is cancelled before dispatch, or
  • The package is lost in transit and the loss is verified by our courier partner, or
  • A refund is approved by our support team following verification of a valid product issue.

Where applicable, refunds will be processed to the original payment method within 5–7 business days after confirmation.

4. Order Cancellations

Orders can be cancelled within 2 hours of placing the order, provided the order has not yet been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

5. How to Raise a Complaint

To raise a complaint, please email one.agencz@gmail.com with:

  1. Your Order ID
  2. A brief description of the issue
  3. Photos or video proof of the product/package

Complaints must be submitted within 48 hours of delivery to be eligible for review.

6. Late or Missing Refunds

If you have been informed that a refund has been processed but have not received it within 7 working days:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider.
  3. If the refund is still not received, contact us at one.agencz@gmail.com for assistance.

7. Contact Us

If you have any questions regarding our Returns & Refund Policy, please reach out to us:

📧 one.agencz@gmail.com